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  • We came to have lunch today and had an issue for the first time. Honestly, I've worked in the industry so I know it's going to happen eventually. It could have been very upsetting but for the most part I was happy with how it was handled. My husband ordered a medium build your own bowl and I ordered a large. Mine arrived first and seemed small but I thought maybe I was over thinking it. But when my husbands arrived and was WAY bigger, I knew there had been a mistake somewhere. We told our waitress, Sandy, and she went to her manager to resolve the issue. We weren't sure what was happening until she came back about five minutes later. She told us she fixed our bill and we were only charged for a small. But the problem was, we wanted a large. The price was never the issue. When we told her she sort of cut us off and said she can't do anything and she will go get her manager. The manager, kelly, came to our table and asked how we would like to resolve it all. She was very polite about it. I asked how much another small bowl would cost because I'm honestly still hungry and the small was gone at this point. She said that the bowl is on them, which was very kind. We never wanted a free meal, just a big one. I think my server misunderstood that. But I'm glad the manager fixed the experience.
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