We recently went to see Sing. The screen kept going black, while the sound played (happened 3 or 4 times). The manager MORE than made up for it by providing every guest with two free passes. What amazing customer service! I understand things happen, so it is nice to see an establishment that steps up to make the experience better.
Prior to the above incident, never had any problems with the movies. Been here multiple times. Food is good, not too pricey, drinks are a little expensive, but decent. I like the reserved seating. It's never been so crowded that it feels uncomfortable. Great lobby area.