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  • Requested an estimate via email and they were very prompt in responding with a quote and let me know how to book an appointment. I called and booked and appointment for move-out cleaning service the following Fri. Up until this point everything had been perfect, and that's when it fell apart. I had a scheduled move out walk through the Monday morning after our Fri cleaning appointment and I also had my utilities scheduled to be shut off on Mon as we were moving out. I got a call on Thur evening from the woman who owns this business apologizing that they couldn't clean my house the following day because there had been a family emergency and she had to leave town. We rescheduled for Mon morning at 8 am and I called our landlord to reschedule our move out inspection for Mon afternoon. Mon morning I arrived at our old house at 7:45 (wanted to be early, just in case.) No arrived to clean as promised. I called, no answer, I waited, no one came. Around 9 am I received an email asking if the cleaning crew had shown up yet? I replied that they hadn't and I was assured that they were on their way. Several more emails were exchanged and just before 10 am the power and water were shut off. At this point i received another email letting me know that she was packing her own car to come clean my house personally, and that she would be on her way shortly. The problem is that she was coming from over an hour away! I sent her one more email telling her not to bother, cancel the service, you failed. Also, I failed to mention that I was sitting in our vacant old house with my two year old son for over two hours at this point. The icing on the cake is that I know I was lied to. She was unable to clean my house on Fri because of a family emergency and then on Mon morning she wasn't planning to clean my house herself anyway, she had a crew scheduled. Doesn't add up. Anyone who books Cleaning Arizona for any services does so at their own peril. I have never had a service company that failed to epically.
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