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  • Do not rent from this Thrifty location! I rented from Louie who asked if I wanted insurance on my car rental. I declined and stated I have insurance through my auto insurance. Louie was nice and proceeded to talk with me as to why I was in town. He put three X's on the receipt and asked me to sign on the screen. I admit I did not read what I signed. I thought Thrifty was on the up and up and would not purposely mislead me. I told him I declined additional insurance. When I returned my car three days later the price jumped from $95.00 to $210.00. I asked to speak to a manager. The first guy identified himself as a supervisor. After talking to him for 15 minutes he said there was no way he could remove the additional charges. He then asked if I wanted to speak to a manager. Her name was Jennifer Kenning and she came out with a big grin on her face. I told her that I told Louie I did not need insurance. She then condescendly asked me if I read what I'm signing. I told her the printing was so light and I admit I did not read every word. She then scolded me and said it was a legal document and I should read everything I sign. She refused to remove all charges. I told her i was going to write this on Yelp. She told me I was threatening her. I am 49 and she is about 22 and I told her that usually reputable companies do not try to mislead their customers and if I signed for insurance, because I had already verbally declined, Louie should have asked me if i knew I signed for insurance. The Thrifty Car rental at the Phoenix airport is a racket and they mislead and then charge you twice as much. Do not rent from them.
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