I don't know if she's a manager or what, but the woman with black hair and some tattoos is a real bitch to her staff. There's only one girl in the back making smoothies during a busy morning and the manager woman starts berating her in front of customers. We left before we even ordered. I don't know her name as she wasn't wearing a tag, but in the 3 minutes I was there she had already yelled at this poor girl three times for not bringing the drinks to the customer and instead calling out the order at the counter. Keep in mind this girl had 25+ orders and she's the only one working the back. I feel for her. The manager woman is a total bitch and should have been fired on the spot for her treatment of staff, let alone in front of many customers.
UPDATE: She's not a manager, her name is Lizzie and she was incredibly rude on the phone. Not surprised.