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| - P.F. Changs use to be the "fancy" place in the Goodyear area we would go to for a nicer date night meal. Unfortunately, the staff and management have dragged this place downhill. My husband decided to get our order to go and bring it home for us to eat. It was a Friday evening and the place was dead. The wait seemed abnormally long so he went to sit at the bar and he ordered a beer while he waited. 45 minutes had passed and he asked the bartender to close his tab with the 1 beer and he would also pay for his food to go that we were still waiting on. He handed her his card and she swiped it and then gave him his card back and the receipt to sign... $115! I'm sorry but 1 beer, 2 entrees, and a lettuce wrap appetizer does not even come close to $115! The bartender apologized and had mentioned she accidentally rang us up for the people next to him. She said she would reimburse the funds and then charge him for the correct amount. He was then handed another recipt which came out to the correct total of $45. After waiting close to 1 hour and 15 minutes, the food was finally ready.
My husband's noodles were great, however my honey seared orange chicken was mediocre. It was extremely soggy, cold, and flavorless. It had zero crunch to it, and was not worth the wait or the hassle. I then proceeded to check our bank account, and sure enough, we were not refunded for the $115 charge, and we were also never even charged for our meal which was $45.
We called that evening and spoke with the manager who had a rude tone and explained that it takes 3-5 business days for the refund to appear on our account. Yes, this is generally true, however, why were we only seeing the one charge? If they took care of the issue properly, we would have seen the charge of $45 on our account as well. Again, he had no sympathy for us and proceeded to tell us, the customer, that we were wrong and that they handled the issue. He did not even take the time to speak with the bartender that we ordered from and see what the issue was and see how he could resolve it.
I called our bank the next day to confirm, and they let us know that they only charged us for the $115. We are so grateful that at least Chase Bank has amazing customer service and they were extremely understanding and helpful. They let us file a claim and promise we would have our money back within 3-5 business days and we would only be charged for the $45 that we should have been charged for. After all this, our meal should have been free, but I'm glad at least Chase Bank was helpful.
WE WILL NOT BE BACK. A manager can make or break an establishment, and in this instance, he has surely brought this place down with him. There are far better and authentic Japanese/Chinese food options in the Goodyear area and we will be happy to spend our money elsewhere.
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