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  • We stayed at Novotel for a week in June, 2018 for the Rotary International Convention. We came in very late the first night and were happy with the well appointed room and quiet environment, despite being near the bustle of the Financial District. Unfortunately on our 2nd night things began to fall apart, literally! We were woken way too early at 6:49am by very loud banging and thuds outside our room. It turned out they were doing elevator repairs next to our room. We got out of bed and went into the bathroom room to get our socks soaked in water that was leaking from the ceiling. We called the front desk and they sent up a person to help us move into another room that we were told was "exactly" the same as our room. We had a very important meeting to attend at 10am so we quickly packed up all our belongings and moved ourselves to the lower floor. The new room was not exactly the same room, it was significantly smaller room without the sitting area we had before. Also the amenities, coffee service, were less. We called the front desk and they offered to place us in the same as our original room but we'd have to get ready for our meeting, pack up again and move later into the that room. I insisted to speak to the manager who then offered to move us immediately into a room like the original room and offered to compensate us for the Inconvenience they caused us (at this point we had missed our meeting because of the packing and unpacking and room moves). Upon checkout the manager only approved a 25% discount on one night ($140 off our $2,800 stay). I told the desk I was surprised and disappointed by this nominal discount by they said this is all the manager would approve. We won't be staying at Novotel again.
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