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  • I typically love happy hour at the Cheesecake Factory and have had great experiences in Chandler and Biltmore. But the horrible surly service from our waitress ruined this location for us. Husband ordered a burger and clearly asked for it with just the cheese. It came out with sauce and onions and he politely informed the waitress. She did not hide how annoyed she was and pouted as she took it back to the kitchen. It came out a few minutes later, still with onions! He found her again and politely informed her there were still onions on the burger. She was so annoyed and tried to argue that there were no onions although he tasted them. I said he asked for his burger plain so could we please have a plain burger. Her response to me was, in a condescending rude tone, "I heard you." That is not how you treat customers. I have worked in customer service for 8 years and I have never said that to a customer. This waitress should be fired. The manager apologized and gave us a free drink but it did not make up for how awkward the dining experience was. We will not return to this location. It is a disgrace to the Kierland Commons area which is a nice area full of high end dining options. Wait staff should be on their A game.
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