I went in today to get rid of a few things I had in the back of my closet. Upon entering I was greeted by all the staff there. Steve was the rep that help me with my transaction. He was very personable, knowledgeable and professional. He walked me through all the steps, and advised me how much I would be getting. If you want to be treated fairly make your way down there. If I have anything else I want to get rid of, I will bring it to Steve.