We decided to try Brickhouse again after at least a year of staying away due to poor experiences - mainly service issues. Big mistake, although different issues this time. We looked over the menu and I decided on the tempeh sandwich because it sounded interesting and isn't something you can get anywhere. When I ordered it, the waitress looked at me with a cheerful smile but told me that they haven't had tempeh in "a while." Huh? It's on the menu. We ask for some more time to make another selection. I'm a vegetarian so my choices are limited, but I settle on the black bean burger. "You have those right?" I asked with a chuckle. "Yes ma'am" said the waitress. Great! Five minutes later "you're going to kill me but there kitchen didn't prep those today and it will be an hour." Seriously? Fed up at that point, we left, and won't be returning this time.