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| - DO NOT HIRE THESE GUYS.
They ripped me off, and epitomized the Bad Mover Experience.
Nadia came, did a full inspection, and gave me a quote of $965. This was middle-of-the-road compared to the 2 other quotes we got. We paid $100 by Mastercard as a deposit, and they're to arrive between 10 and 10:30 on the day of the move. We wanted a later move, but agreed to this.
On August 1st 2008, three guys arrive at 9:25. The head guy wants $500 cash before he will begin working (despite the fact a deposit was already paid). With some back and forth about this, we finally agree (where else will we get movers on the day of the move?) they get underway at about 9:40. By 2pm, they've loaded the truck but there's still many items left that they say there's no room for. Luckily, my parents have come with a trailer so we can actually move it all.
He tells me at this point that he's going to need $700 cash before they unload the truck at the new house, which is more cash than I have and is $350 more than the estimate.
I tell them that I don't have $700, I have the rest of the cash for what we agreed to, and if they need more they'll need to put it on the Mastercard. He says that they can't process the Mastercard. I tell him I was told that anything we put on the Mastercard would incur a 4% charge, but we should be able to put it all on the Mastercard. He says it's not possible and gets visibly angry. I tell him that if he needs more cash than the estimate, he'll have to wait while we try to find someone to lend it. He finally agrees to call Nadia to setup a charge of $400 on the Mastercard. He demands to use my cell phone to do so. He takes my phone and my card and goes back to the truck. Approximately 10 minutes later he returns with a slip for me to sign for the $400 charge to the Mastercard. At this point it's now just past 4 o'clock.
They start unloading, putting some stuff in the house. I say that I want the beds and heavy furniture put upstairs, but everything else can go in the dining room & living room to save time. I tell him that I want the 3 heavy basement items (the treadmill, the 180 lb. TV, and the filing cabinet in the basement, but otherwise everything can go in the dining & living room.
Instead of moving the 3 requested items into the basement, they instead put them in the garage and start piling boxes and furniture on them. I ask what's going on, and am told that they're only paid until 6, and they don't feel there's enough time so they're just going to unload into the driveway. They haven't wrapped the mattresses, and are dragging them across the asphalt. The only items they're bringing into the house are the clothes boxes to unload upstairs (since they own the boxes and want them back).
At this point they stop taking any visible care of the items and start throwing them onto the driveway.
They finish unloading the truck into the driveway at 5:52. He says it's 6 and they're done, I tell him it's actually 5:52 and so he's got the stuff off faster than he thought they would (I didn't say that they took their time and didn't do it carefully and that they still have 8 minutes they could use to move some of the heavy stuff into the house). He complains that they work 8-6 and don't get any thanks for it. He goes to get the paperwork.
He wants me to sign that the truck is empty. There's a white step ladder that looks like ours, and I ask about it. He says no, they have one just like ours. I say ok, and sign on the paper, writing a note that I'm signing that the truck is empty. It turns out later that that was our step ladder.
He writes on the paper (which he doesn't give me, saying Nadia will fax it later - she never does) that they started at 8:30 and so the total should come to $1341 so I'll need to pay him another $41. I say no, they arrived after 9. One of the "Sons" tells him it was 9:30, so he apologizes, and says "that's good, then". So, even by his math, he's overcharged me by $69.
By my math: 9:30 (even though he started at 9:40, and wasn't supposed to start until 10) until 5:52 is 8.5 hours. At $110 per hour (what we were quoted) that's $935 plus the $85 in charges comes to $1020. Plus GST, comes to $1071 total. Even in that liberal estimate, they overcharged us by $230 (and quit early in the last 1/2 hour they're charging us for). In fact, they've only done 6.5 hours of moving, due to them starting early (which led to them waiting around doing nothing), and then arguing for more than 30 minutes about the money. So, we've paid $200 per hour for a job that was quoted at $110 per hour, and wasn't even completed.
I had to call up family and friends to come and help move everything into the house.
Marketplace has a "Bad Movers" episode, and these guys should have been on it.
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