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| - Over the course of two weeks, my grandmother has been treated horribly by the staff of this establishment.
To start, on August 2, 2016, my grandmother had to take her 2015 Nissan Juke into the repair shop due to the engine stopping while she was driving. The man who helped her was named Andrew Brack (who didn't even say 'hello' or 'how can I help you today?') . Andrew looked at the car, told her "he can't do anything about it" even though he was supposed to be the one to fix the car. He said he was "unauthorized" to touch the car until Nissan Motors approves of it. The least he could do was tell another employee or the manager about the situation, but he did not.
Also, when she received the car back after it's oil change, oil had splashed on the windshield and the people responsible did not clean it up. There are oil spots on the windshield of the car now and we don't want to make it worse by trying to clean it ourselves.
Today, on August 8th of 2016, she had to come back in today to get the car fixed once again after making an appointment for 8:00 A.M., and I was with her today. We were helped by a man named Heath. Heath had told us to drop the car off and they would call us when it was done.
After a few hours of no call, my grandmother called Planet Nissan at 3:15 P.M. to no answer. She called again, and another employee who failed to reveal his/herself over the phone answered. She asked them if they could get Heath on the phone, and they replied "Whatever" and hung up on my grandmother mid-call.
A final call was made today at 5:15 P.M. to which Heath answered. He said, "When we put your car into our computer, it shut down and we were offline." This means that if we didn't call, THEY DIDN'T WORK ON THE CAR AT ALL.
It is with great displeasure that this dealership gets the rating it deserves and lower because of this horrible service. This review is also going to be printed out and showed to the General Manager tomorrow as a complaint for the incompetence of this dealership's employees.
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