I started going to Kristen per my sister's recommendation that I try sugaring as a superior hair removal method. Prior to meeting Kristen, I was a regular waxer and it is true - sugaring is way better - less painful and harsh on your skin. Kristen is an expert in her field, and makes you feel instantly welcome and at ease. I've known Kristen now for 2 years - and while I originally went to her for sugaring, she then also became my skin guru! I have always had problematic skin, and Kristen recommended a skin care regime that was customized to my specific needs and goals. I have the healthiest skin I can remember - Kristen really knows her stuff and I trust her 100%!