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| - I have bee in for take out about 7 times since they opened . I love it! Of course it's about the broth and its wonderful . Clever name ! The front of house staff are very very sweet and they really try to accommodate. In some cases there is a language barrier problem , Unfortunately that has deterred me on a couple of occasions already from goign as I was not up to that on that particular day. That is really a me issue and not a them issue because that is just part of living in a city .
Now, here is where it gets tricky . If you are like me and like to get take out and like your sauce be warned!!! They give you a very small amount of hoisin and Sriracha that is BOTH in ONE as I said way to small portion container. First I like and require MORE sauce I do NOT want my sauces already together . That is part of the Pho King fun of eating Pho King Pho !! I am not alone in that sauce thing as I have a friend that has had take out too a few times and mentioned he also does not like how they pack the sauce . If you are like me and want a lot of sauce and want it separate you will have to check your bag before you leave . Also you can ask for TWO of each sauce 8 times if you want they will only brig you ONE of each then you will have to ask yet again for another of each and wait while they do another trip . I have since solved the issue for myself and made sure I have my own hoisin and Sriracha at home.
NEXT I have had the traditional Pho P2 and V3 the vegetable noodle soup. The thing is I do not eat the beef, tendon or tripe ( texture thing, just not my thing) I love the beef broth however and I order the P2 with No meat . This proves to be a HUGE challenge for some reason and I can tell not from the lack of the front house staff trying. Each time it has been one mix up or another , they think I want tripe instead ( NOOOO) PHO KIING please NO! or that it means I don't want anything at all with it just noodles and broth , or that I should want to at least add broccoli to it. I really love the place and I am not ready to give up however ordering a P2 NO Pho King Meat should not be this difficult. My next order I will attempt a V3 with beef broth , that may be the easier way to execute this ?? I truly am not trying to difficult at all , I know for absolute certain that no meat is really not obscure, difficult or asking a lot . I mean I am not coming in there with a list of 15 allergies and 25 fallergies ( fake allergies , and we all know that happens) it is just a simple NO meat situation and I am not saying I am a vegetarian because I love the broth. Just no meat please , easy easy easy .
Those are unfortunately the difficulties I have encountered. As I said the staff are lovely , kind and they truly try , the broth is great, the place looks clean , The Vietnamese coffee looks GREAT af I want to try that. I have had their bubble tea and I am NOT a fan of how they do theirs as it comes out more like a thick slushy and I know and prefer bubble tea to be watery over ice or no ice not like a slushy thing. However some may like it that way, this is just my preference.
I was there today and I felt really bad for the staff because they were not full but busy enough with the tables they had, the take out orders ( me being one) Two servers on , a cook from the kitchen kept coming out serving tables looking rather wide eyed and stressed , the girl serving me unfortunately was chained behind the bar making really very time consuming coffees and bubble teas . This was clearly the issue because for her to make these drinks takes her away from her section for far to long . The other server was starring into the POS and to me it looked as if he was not yet confident with it or it was a language barrier. In addition they had disgruntled guests coming up to the front and complaining about no service and one table marched out in a huff. I felt really bad because it was evident that if it had not been for these Pho King bubble teas and coffees this would not be falling apart as it was .
Perhaps during busy times they may want to consider someone , even a manager as it would not be a lucrative bar position but someone to run the bar and do take out and drinks over the busy period , This way they don't risk walk outs, mistakes and unhappy guests.
I won't give up on Pho King Fabulous as the food is GREAT! The area needs it as who doesn't love a great Pho ? I wish them all the best and support them .
Jacey
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