I was with them for 4 years. Decide to go somewhere else for pool facility. Submit my cancellation notice exact 10 days before my monthly renewal date. (Required by their policy) The front desk told me I was all set. 2 weeks later, I noticed my credit card being charged for another month. I contacted the front desk and they told me I supposedly should come in 11 days before the renewal date and refuse to refund me. SHAME on you! $15 dollar is not a big deal. But the deceitful nature of their practice deserves 0 star.