I have sent a lengthy email to the President of Gold's gym, Aaron Watkins about my frustrations. . .
TERRIBLE!!! I have absolutely had it with this gym!
First the trainer gets into it with me on the gym floor after he takes the weights off of my bench press to re-rack them as I'm using them, and tells me that I'm going to be out of there because it's "his house".
Secondly, I hear that the morning child care lady is dragging my 1 year old across the floor. I try to ask Ryan (the "assistant" manager) to pull the video for it and he says he is not sure if he can.
Third, someone takes my things from the locker room and moves them, obviously playing games and I mention to Ryan that I'm over all not happy because I'm in a bad mood already about someone moving my personal property and he lectures me about not leaving my things unattended in the locker room. My point was that I'm already upset because of the quality of people that attend the gym. It's not the appropriate time to lecture a paying member with a (platinum membership of all things).
I am frustrated with him interrupting me to lecture me so I tell him to cancel my membership and he reply's happily, "absolutely! just call 1-800-...".
I wont even mention the promises that they made to me when we first signed up or the useless sales girl that showed us around as if she wanted to be anywhere else but at the gym.
They so very obviously do not care one bit about their members. Like someone else said, I really wish I could give them 0 stars. AVOID AT ALL COSTS.
*24 hour fitness member for 10 years and I'll never go to another golds gym again.