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  • We went here for a school event and had a good experience. We decided to go back over Christmas break and take my niece and nephew, for a total of 4 kids. I checked pricing online and was happy to see they offered toddler time for kids under 7. Website stated each child would be 6 dollars for 2 hours of jumping. I tried calling several times before arrival to verify there wouldn't be any additional costs. However, no one answered. When I arrived I was disappointed to find out that they changed toddler time hours due to Christmas break. The associate told me this change was reflected in their calendar on the website. I pulled up website and showed associate where I had checked pricing and no where on there did it say to check calendar for price changes. As I stood in line every single parent that arrived was also confused by price difference. Some parents even left. Associate told me there had been a lot of confusion about price changes and also said no one answers phone because they are too busy. I asked them why they haven't changed website since they have acknowledged the confusion. The staff lead explained they probably haven't changed website because change was only for two weeks. Seems pretty convenient they would raise prices during the busy Christmas season and continue to allow parents to be misled by website since it benefits them. Will not be back here!
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