Came here with my mom and brother because we hadn't been there in a long while. it took 20 min to get our water order in when the restaurant wasn't even packed. I ordered the bleu ribbon burger and took two bites and found a hair cooked into the burger. it was gross and I lost my appetite as did my brother and mom. we walked out and I will never come back. the manager did a good job at apologizing and offering us free dessert and a gift card for next time, but I insisted I didn't need it because we won't ever come back.