We set up pool service with SOS in Fall 2016 (November, I think?) - they did a great job for a month or two. We received one bill in December, which I paid, but haven't received one since then. I texted Kirby in mid-Jan to ask for a bill since I hadn't received one yet and never received a response. Apparently they stopped billing/servicing the pool without warning. When I try to call to ask their voicemail is full. My experience is so different from other reviewers - makes me wonder if everything is ok with the owners.