Great food experience, poor service experience. My wife and I went with friends on a Saturday night, so yes it was busy and yes it was crowded. The guy and gal on the front counter did a great job taking orders quickly and accurately. Everyone ordered and got seated. My wife and I were the last two to order. Food started coming out, the other four people in our party got their food, so we're next - right?
Well we waited... and waited... and waited... People who had ordered after us were getting their food. The friends we were with were finishing their food. The people were had ordered after us were finishing their food. I went up to the "window" and lingered long enough for someone to ask me what was up. I explained the situation and the guy said "man, it's a Saturday night - you should expect to wait". Well then. This was already after about 15 minutes. I sat back down and waited another 5-10 minutes and went back up and just stood there until it FINALLY came out. Food was delicious...
I hate when people say this, but I work in the customer service industry, and I have a hard time imagining myself saying to someone that they should expect to wait because we're busy. I know you're busy, I'm really just looking for a "oh yeah your order is fifth in line, our avocado guy is on the way back from Michoacan with a fresh batch for your guacamole..." Perfect, I love fresh guac.
I 100% recommend going to Sabor in NoDa and Elizabeth and every other location because their food is great - just a bad experience this time.