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  • I visit Scottsdale every year, sometimes twice a year. I found 20 Lounge in 2013, and was ecstatic! I always booked my mani/pedi and my airline tickets at the same time. July 2014, the talented nail artist told me, as she added glitter to my mani, that the owner of 20 Lounge had sold it to a larger company who planned on changing many aspects. She assured me that I would barely notice the changed during my next visit. April 2015- as I sat for my pedi at 20 Lounge, I felt ripped off. I wanted to run out the door! They offered a "shot" for an extra $5.00 to have a scrub. The duration of the scrub was so fast. It was over before it started. Next, the guy who was doing the pedi switched, and handed me over to a woman. She took a fingernail nipper, and started recutting my toenails. He asked her why she was using the fingernail nipper. She said it was her 'trademark.' After nipping, she did NOT file. I felt so disenchanted and dare I say.... VIOLATED! Anyway, when it came to the polish for my toes, I thought I had calmed down until she told me that in order to make the polish on my left and right big toenail look symmetrical, she had to paint part of my skin. WHAT???? That's warped! Hoping for a miracle, I stayed for the manicure. They showed me how they use glitter (cool) and foils (cool) to make the nail designs POP even more. I was delighted to see the results. Well, the flower foil application (ring fingers only) came out looking like a child did it. The glitter "fade" as they called it looked nothing like a fade, but more like a haphazard CLUMP. I paid, left a reluctant tip, and ran away. I will not go back. Ever. I'm so sad, because this was, at one time, a very special treat.
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