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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-29 00:00:00 (xsd:dateTime)
itemReviewed	The Good Feet Store
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	13 (xsd:int)
rev:text	Note: at the bottom of this "review" is an important update well worth knowing about if you also ever encounter problems along these lines. Please take a moment to read this review of "The Good Feet (Store)" hopefully you'll learn something from my mistakes. According to someone (Customer Service representative) who works in this area and visits all sites often, The Good Feet Store is not a typical retail store but more in lines with providing services to address medical issues obviously for the foot. I cannot remember the exact phrase/description of how "Medical" was used. Let me begin by indicating that The Good Feet Store will provide you with a product that will hopefully address any foot issue. As far as I can tell they've been in this business for many years and have and will continue to help you address you foot issue. With that said, my mistake (there are many) was that I didn't investigate before going to them alternative less costly treatments for Plantar Fasciitis. I ended up finding a product (at Walgreens - $14) that thus far is eliminating my foot pain that I believe is Plantar Fasciitis. You may not be as lucky as I was and may need to seek a better solution. Also it is very important to note that in addition to your daily walking support you should consider purchasing (got mine from Amazon) a Night Brace (within Amazon search for "Plantar Fasciitis Night Brace") or something very similar to those keywords. My brace (boot like) only costs around $25 and completely eliminated my morning pain in my heel after an overnight sleep period. Here's what you need to know about this establishment. The store manager there was very helpful and did the ink blot test on my foot to find arch support(s) that would improve/heal (pardon the pun) my foot issue. She suggested three types of arch supports and gave us prices for each. There was the "Strengthener", the "Maintainer", and something simple to wear in sandals. All were optional. In my case the first arch support was listed as costing around $350, and the second costing around $290. Now here's where we're having an issue with our purchase. Like all good consumers should do, we asked the obvious question, "what is the return policy for your store in case these don't work out". The verbal reply was that there is a 12% restocking charge. The actual term should be 12% service charge. At the time of purchase I was ok with spending that much on these products because I felt that I could get a refund minus the 12%. I attempted to return the product two weeks later. After being informed that I couldn't get a refund (minus 12%) did I look closer at the paperwork given and see "In Store Credit". Trust me when I say that if understood that this was the case and it was only a In Store Credit I would not have spent that amount of money (over $900) and looked elsewhere's. I'm thankful that my wife was with me and also agrees that at the time of purchase the phrase "In Store Credit" was not said. Also it's very important to note that at the time of checking out the store manager placed into our shopping bag 3 foot pads to be used with the arch supports purchased. The way those items were "given" to us I assumed that they were free. However those pads totaled over $134. Even though they were never used they are nonrefundable because I was told that it's like trying to return underwear. We disagree with that. Here's another odd observation. We were told that we had a life time warranty for coming back into the store for "adjustments" to find that perfect fit to improve my foot problem. Once the transaction is completed and no full refunds there's this implied warranty of working with the "patient". So why the additional charge of almost $100 for this service? From where we sit it appears to us that the store manager was doing everything to increase their sales and was misleading. We're ok with giving them 12%. We feel that it's sad that we being unsatisfied customers are being treated this way. We're doing everything in our power to get our money back however we're being turned down with our request. We have major concerns with The Good Feet Store business practice and we remain hopeful that they'll work with us and not against us. My two cents worth is simply this: The Good Feet Store should modify their return policy to be as follows. Allow returns for up to 90 days (minus their 12% restocking fee). After that period of time then do the "In Store Credit". So buyer beware. Contacted the Corporate Headquarters for The Good Feet Store located in California and they contacted the owner of this store and had management refund us our money (minus 12% restocking).
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Steve

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