There was a plumbing issue that needed to be taken care of. At the time of service, it was recommended that we get some tree roots taken care of in the future, no big rush. Less than a week later, the downstairs toilet overflowed causing water to flood our kitchen into our basement. We were charged an exorbitant fee for the second time to correct the problem because we didn't tell them to take care of the tree roots the first time. What a way to milk the customer for more money!! Would not recommend them at all!!! All this will my husband is recovering from hip surgery!!