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| - The MGM is a nice hotel and resort property - a great place to start if you're beginning your exploration of the nicer resorts and hotels in Vegas. It's actually one of the better mid-level properties despite some minor frustrations you might encounter. You will get a nice comfortable room on a property where something is always happening, but with year-round specials at the premier resorts, I'd explore options before making a decision.
Pros:
Nice room, clean and comfortable
Events and attractions
Cocktail waitresses
Pool area
Cons:
Inefficient check-in system
Unsympathetic floor manager
My last MGM experience began with a sour taste, but once I got past the horribly inefficient check-in, I settled down and enjoyed some of the amenities on the property. It would be an understatement to call the registration process chaotic - they really need to create a system that doesn't stress out the folks waiting in line. To make things worse, the floor manager was unsympathetic and totally useless. When they couldn't find my reservation, she told me to go to the pay-internet station and search for the reservation, myself. She did everything to avoid offering any customer service, and did everything to redirect the blame onto me. If a person waits in the registration line for 30-45 minutes, the least you can offer is fake sympathy. After being unable to retrieve the reservation, she "offered" me the walkup non-discounted rate...not even the internet rate or any manager's special.
The rooms are actually nice: large enough, comfortable, clean - comparable to a nice Marriott or a simpler version of the regular guest rooms at the Bellagio. The Pool area is large and provides multiple ways to enjoy the water and plenty of spaces to layout under the sun - I'm a sucker for a lazy river. The waitresses around the pools ignore people they assume won't be ordering, but they were good about coming by once I started a tab. I can't speak for all of them, but the cocktail waitresses (casino floor) that served me were some of the best in Vegas - friendly, came by often, remembered drinks, and attractive.
The MGM is a good destination for any Vegas traveler except for those expecting a little more luxury or Vegas pizzazz. In my opinion, the MGM fits somewhere right below the premier resorts (like the Wynn) and definitely above the likes of the Monte Carlo or Luxor. Fortunately for Vegas travelers, the premier resorts run specials that bring their price point in line with the MGM's. Don't forget, the MGM does offer some nice alternatives with the Signature and Skylofts - both offering a better check-in experience and level of service that is missing at the MGM. If you do end up at the MGM, don't forget to walk around and take in the sites.
A very solid Vegas resort with plenty of attractions - if you can handle the initial chaos, you can expect a nice stay. 3.5 stars for the room and property, but 1.5 stars for the service.
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