I have eaten here a few times, twice this past week. Once for brunch on Sunday which was a great experience with good food, good service and an overall enjoyable experience. On another visit today for lunch we ordered an appetizer and two mains. One of the mains had a hair in the fries. Literally wrapped around one. I brought it up to the waiter and was asked what he should do. I kept the main and the fries were replaced with no apology given. Once the bill came I was expecting some sort of reduced charge or the meal taken off altogether as is common place in response to a hair in your meal. There was not and when I brought it up the waiter he was rude and tried to convince me it was ok. He then stormed off to the manager and did not return to our table. The manager took $5 off our bill which is more like a consolation prize then the restaurant taken ownership for its mistake. I have never seen this situation handled so poorly and will not be returning or recommending Lola's going forward.