Called on Thursday at 455pm, got appt for 9am next day, Jim was here right on time, pleasant, honest. I loved that they would tell me the prices of things over the phone before they got here. It's almost 10am and I'm writing this review, he even fixed a lock that had a small problem which he could have lied about to charge me more! I got 4 locks fixed for $80 total. did use coupon on their website also. I am pleased.