To rate this airport you first have to understand the layout - there are separate terminals so depending on where you go you will have VASTLY differing experiences at each location. That being said I mainly fly out of Terminal 2, and it is pretty awful. My rating is based on this. I fly in and out of Pheonix about 3-5 times a year and it is pretty consistently bad. Terminal 2 is run down, and offers very little in the way of variety, the only redeeming quality is Coffee Bean and Tea Leaf and Wendy's were added as eateries a while back which was great to get some decent variety. The security line is always at a snails pace and last the several times I have been through it, the smell is horrendous, a mix between bad breath and bad cheese...why?! Why does it smell like that?! Hopefully some updates to this sad little gate will be made soon, since terminal 3 and terminal 4 are vast improvements and step-ups from the aptly named #2.