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  • DO NOT USE THIS SERVICE! I am still absolutely horrified by the customer service we received today. Our spa broke the other night (of course when we were actually going to use it), so we called our home warrenty who apparently are contracted with Foster's. I read some negative and positive reviews on Kudzu, but of course, we are at the mercy of our home warrenty. The technician came to our house today to do a diagnostic on it, and after a while with him outside, we received a call from our home warranty telling us that the technician called them and said he was unfamiliar with our type of spa and would not be able to fix it. First of all, the spa and control panel are by two different companies so we have no clue what which company he was unfamiliar with. Second, and most shocking, we went outside to talk to him and HE WAS GONE! He just left without even speaking to us. In all fairness, we called the company to complain and they offered to send someone else out. Thankfully our warranty is sending a different company to us.
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