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  • Took my kids to see a horror movie at Texas Station, where I rarely go because I live near other theaters. When we get to the ticket booth I say "Three for such-n-such movie" and we walk in. Later on, I'm thinking "Gee that was expensive" and I look at the tickets and realize they've charged us for three adults. I figure I'll just catch the booth on the way out and see if they will refund me the difference - no biggie, because it was my own fault for not mentioning children. But about 2/3 through the movie, my kids get too scared and want to leave - so we do. On the way out we hit the booth and I explain that through my own fault I overspent on the tickets, forgetting to note that two of our party were kids. All I wanted, if possible, was the difference between two adult tickets and two kids tickets, roughly 7 dollars total. Instead, without being asked, they voluntarily refunded us the entire $34.50, noting that we hadn't stayed for the whole movie. Now that's classy customer service. I will now go to Texas theatre as my first choice!
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