| rev:text
| - So very disappointed in our visit this evening. We were a group of 40 who had a choice of 5 menu items and alerted the restaurant of the choices before our reservation tonight, so everything should have been ready for us. There were 5 tables and our table happened to be in the middle so we were told that we would have 2 servers so they could split the room. That didn't happen, so our table was treated like the red headed step-child. Our group started arriving at 5:30 and the last people showed at 6:00. At 6:20, we still didn't have a server to take our drink order. Finally, when drinks arrived, 2 people got Long Island iced teas and they were vastly different. One was loaded with Coca-Cola and the other wasn't. We were brought a plate of bread and butter at 6:30. Once everyone took a piece, there were 2 left. We asked for more bread, waited awhile and nothing happened. Our salads finally came in an awkward way, with one server delivering salads and the other handing out small containers of salad dressing. The salad was just bagged salad with one cherry tomato and one slice of cucumber. We again asked for bread, so our server (Mary) walked over to another table and asked if they were going to eat their bread and since they said no, she brought it to us. Do I need to say HEALTH CODE VIOLATION? We couldn't believe it.
Food finally started coming out, and of course all other tables were half done eating before ours came out. 5 people at our table had steak and the server didn't know how the steaks were cooked and just started handing them out. One guest had prepared her baked potato with butter and sour cream, and then cut her steak and ate a piece and said that it was well done and she wanted medium. The server took her plate to the other end of the table and told that guest that they needed to switch plates. When told about the potato, she took a fork and picked up the steak and told the guest to switch it with the other one. OMG! I can't believe this happened in a restaurant. My salmon was bland, the vegetables were stone cold and the baked potato was only warmish. My husband had ordered the pork chop and his meal wasn't delivered until we were 80% done with our meals. We twice asked the server where his meal was and instead of being apologetic, she announced that it wasn't her fault, but the kitchens fault. Again, OMG, this isn't really happening.
We asked if there were any dessert choices because we weren't offered any as they just brought our check. Our server yelled over to the other server to tell us the desserts. They clearly didn't want us to order dessert, coffee, or drinks. Who does that???????
My husband had enough and went and spoke to the manager, who apologized, recognized there were health code violations and said he would talk to the server. To top it all off, there was a mandatory gratuity. This server deserved nothing with her awful attitude and service. The manager would do nothing for us and has totally lost any future business from us, our family and friends, as we will be sure to spread the word.
Run away as fast as you can.
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