So I have been here 3x and this will be my 4th. I am not a member. I usually just pay the day of cause i work out with my friend. Granted that I was there only 5mins early, the guy on the front desk said that he could not let me in cause usually they give a run down of how to use the machines. That was never done the few times I was there. The first time, I was there I was 30mins early filled out forms and waited. No one gave me an orientation on those machines. I even said that to the lady after I did my work out the first time and she said cause the class was full. Plus my 4th time people. No one bothered to check on my file the last 3? Bottomline, get your act together and be consistent. This is one reason I never signed up, not only because you don't get attention from the instructor, you could be doing it wrong without anyone correcting you.