I called samsung about my washer not spinning or draining and was given Buy-Rite number to call to set up an appointment. I called Buy-Rite and the office staff was very nice and well spoken. Chris came out to look at my washer and said he would need to order parts in order to fix it. I received a call the next day from Andrea and she provided me an eta and scheduled my follow-up appointment. My washer was fixed within a week and I was hesitant to contact this company after reading online reviews but glad i did Buy-Rite did an excellent job and my washer works like new.