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| - My experience with Century Link has been nothing but awful. The employees I've spoken with all do not know what they're talking about and have redirected me to every department with each department giving different answers. I would never recommend this provider with ANYONE, I am only with them UNFORTUNATELY because Cox won't cover my location. I have been with Cox for 14 years and they were nothing short of exemplary minus the few service interruptions every now and then. HOW is this company still competing with companies such as Cox, TWC, Verizon??? etc etc.. Why would ANYONE choose this company over any other? Beats me, experiences surely differ but wow.. Century Link is something else.
It started with ordering their 20mbps internet.. Umm it's 2014, 20mbps was a standard back in maybe the early 2000s. As an extensive and heavy internet user, I required fast internet. I ordered it with a young lady who was very helpful and got me squared away quickly and I thought "oh, well that wasn't so bad!" She scheduled my installation on a Friday, because apparently it takes 3 business days for techs to survey the area and deem the area serviceable. Fast forward 3 days, my boyfriend takes the day off of work to wait for the tech. It's 5:30 and still no sign of anyone coming. I call them and ask them what the hell is going on and where my technician is. The person on the phone then informs me that the 20mbps connection I ordered is not available in my area.. UHHHHHH OKAY, well why didn't I receive a phone call? Any sort of notice?? I find out that since I cannot have 20mbps one option I can do is install their PrismTV which apparently frees up some sort of bandwidth available to reach 20mbps. I say okay, sure install it. The rep I spoke with assures me that my internet and PrismTV is coming on Tuesday so I say fine that'll work. Come Tuesday it's already 5PM and I'm going what's going on where are these people? I call and find out that since I added another on top of my existing internet order they pushed it back another 3 days because they refuse to install their services separately. At this point I am SCREAMING at the rep for not contacting me about this. Mind you, I have worked in customer service all my life and it takes a lot for me to get ticked off to scream at a poor representative, but these people are just flat out ridiculous. So now these people are coming on Thursday and I call them right as they open to ensure that the technician is coming. The woman I speak with tells me they are unable to install PrismTV because of the preexisting discovery that my location does not support 20mbps. Then why the hell are the reps telling me that I can get this service?? So in the end, I am stuck with an awful 10mbps connection and beyond crappy customer service and I am seriously considering moving just so that I never have to use this provider. They do not deserve patronage or payment for their awful service, but unfortunately, I have no choice.
So today 09/11, I am still without internet and I was instructed that I have to go to their store to pick up my router since the technician will not be coming in to install it. Lol, what the hell am I paying for then?? This company is a joke, if you can get Cox or Verizon PLEASE do yourselves a favor and do not even factor in Century Link in your plans. I would give them negative stars if I could.
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