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  • I'll save some of you the long read, find another Drs office to go to, they'll collect your money and push you along without any resolution This is my 4th gastrointestinal specialist in as many months, and I have had daily life controlling symtpoms since. I will say Dr. Kaiser was very thorough during my first visit, and then everything else has been quite unprofessional. I received a call at 230pm on a Friday, which I missed and got a voicemail letting me know my lab results had come back (8 total tests were ordered). And to give Janine a call back ASAP. so less than 4 minutes later, I called back, left a message, then called 30 minutes later and left another message. Then waited another hour until 4:02 and when I called again, this office is now closed for the weekend. Monday rolls around and I finally get a return called at noon, which Janine tells me that part of my results are back, and negative then proceeds to say "I'm not sure if that's good or bad but it is what it is" then proceeded to wish me a good rest of the day and tried to hang up the phone, all within 30 seconds. 1, as the one making the call, you should be well aware of what was ordered and for what reason and what they are looking for, "I'm not sure if that's good or bad" is about as unprofessional and inconsiderate as it comes when talking to a patient. 2, when I cut her off from hanging up the phone to ask her about my other results that still hadn't come back, she didn't even know we were waiting on anything else and had to put me on hold to make sure it was even ordered. Then when those results finally did come back, I spoke with Selena, who was much more thorough and professional, but our conversation was brief, she asked about my symptoms(which haven't changed) and reported back to the Dr. 2 days later, I get a call from Janine again telling me the Dr wants me to keep taking this medicine and meet with a PA in 2 weeks to discuss symptoms. Are you freaking kidding me? 4 months of symptoms, 8 negative/normal test results and you give me a prescription immodium and tell me to visit your assistanrt in 2 weeks. Long story short, save your time and money and go to an office that has the time and will to actually take care of and follow through with its patients. If an office manager or Dr cares to discuss this you have my info
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