NO STARS- Don't use these people or their services. I've been a loyal customer for up to two years for grooming. I took my dog in for grooming this past Saturday and he came home with his right ear length one inch longer than the left, however more importantly had a cut under his right eye. I called them immediately and the girl that answered didn't want to handle my complaint and kept trying to get me to speak with the groomer. I said no have the owner call me. As of Monday, I had not heard back from anyone, so I called again and Lindsey the GM said the owner was out of town and she would "deal" with me. At no time did she apologize, she demanded I drive back there so she could see my dog. I explained that I would send her a picture that day (Monday) of his cut and then she could call me. The picture clearly showed the cut under his eye. Lindsey called me back Wednesday afternoon and said she needed to see him because it was not obvious to her (WTF she must be blind). I had been using antibiotic ointment for 5 days, so today the cut was less obvious and I was not going to drag him over there and cause him any stress because she's an idiot. This company takes no responsibility and they could care less about how the animals or people customers. I didn't care about a refund but I expected an apology and that was clearly not going to happen.