| rev:text
| - Would not recommend. This place could be so much better if they had better management. Skip to bottom for summary if you're short on time.
It's a restaurant. People come to eat and have fellowship with friends and family. They don't come for harassment, overcharging, or lies.
Positives: Our server was polite and is the ONLY reason I left any tip at all. I enjoyed my food.
Negatives: First we were seated at a table right by the door which was constantly being opened by people entering (-12 degrees outside, for context), despite there being a better table close by . I wasn't allowed to sit there because I didn't have my complete party present. We asked to be moved after the party was complete and got a better seat. Again, not an issue with the servers, just the seating policy.
Second, we were billed incorrectly. My friend and I ordered two different meals at two different costs, but were charged for two of the more expensive meal. We had to ask for the bill to be changed. Let me repeat. We had to ASK to be charged the correct price for our food. Let that sink in.
Third, the manager (I assume, because he wore no uniform and was arrogant enough not to be polite), asked us to hurry and pay after trying to take my drink away from me while I was still drinking it. I had to ask for my drink back. Let me repeat. I had to ask for my drink back. Let that sink in. He returned 5 minutes later and claimed that we had to leave because there was a single group waiting to sit and everyone else was still eating. I'm quite sure that's not how a restaurant works. You wait however long you have to wait, because you expect that when it's your turn, you will not be hurried out of the place. Silly me.
Fourth, when I went to pay, I expressed to him (as he was also handling the cash register) that I did not appreciate being rushed out. My exact words were, "I have to say, I do not appreciate being rushed out of here." His response? "FOUR HOURS. You were here for four hours guys." FALSE. We were there from 11:10am until 1:20pm. Anyone who can count and tell time knows that's not even two and a half hours, let alone four. Why lie TO your customers ABOUT your customers? Is this the way to do good business nowadays? Treat the customers you already have like shit so you can get more? I'm pretty sure that's a bad plan. When we both confronted him about this saying that we had NOT been there for four hours, he simply said, "okay okay" in a much quieter but equally rude voice. Also, if you have the audacity to put 18% as your minimum expectation for a tip on your debit machine (which is higher than the generally accepted standard), you had better provide service worthy of an 18% tip, and we definitely did NOT get that. You also don't argue with a customer in front of other customers when they tell you they don't like they way you personally treated them.
TL; DR - Food's all right. Individual servers are all right depending on who you get. Manager (again I assume that's who he was) is rude, arrogant, insulting, and has poor customer service and communication skills. Will NOT return. Would NOT recommend. 7 West a block away, heck even the Longo's supermarket next door has better food and better service.
Truly disgusted.
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