They offer a full range of services and have the perfect amount of staff. Last time I was there getting a manicure, I mentioned I wanted a hair cut and they were able to squeeze me in no problem. For as many customers as they have, I am always surprised by how well they remember me and what my preferences are. Coffee is always complimentary and they really value their customers return there. I like all their stylists, but Tom is the most efficient if you don't have alot of time. My manicures always hold up for at least ten days.