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  • I was entertaining some clients from South America and wanted to take them somewhere fun in Cleveland. I selected Alley Cat and was excited to try it. My first disappointment was that I requested a patio table on my reservation. We were seated inside, in the bar area, but that's not a huge deal. Throughout our entire meal, our service was poor, which made for a disappointing dinner. The server was not charming or friendly in any way, but quite rude. I selected a bottle of wine for the table. She brought over the wrong one. When I pointed it out to her, she snapped back with something about vintages not being menu correct. I told her it was the completely wrong bottle. She brought over the correct bottle, but then had no wine etiquette on opening procedure or pouring. She presented and poured the bottle to the wrong person, all while making snarky comments about the vintages always changing. My colleague asked for dinner recommendations & her response was "It's different from person to person" Obviously, but she could have mentioned what is popular, or even her favorites to steer him in SOME direction. She had no idea how to upsell, or even sell anything in that matter. We were celebrating a birthday which I also mentioned on OpenTable reservations. We ordered three desserts, & not one arrived with candle. We flagged her down & told her she forgot the birthday, & she said something about them "not offering birthday desserts". We weren't expecting anything free, just a candle. She did bring out a scoop of ice cream with a candle in it after that. The appetizers we started with were great! Mussels, oysters, & raw calamari. My entrĂ©e of seared tuna was great, but my colleague said his monkfish was not good at all & he made a mistake ordering it. My other guest had the lobster mac & cheese which he said was just okay, & not what he was expecting. 2 stars for very expensive average meal.
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