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  • IN A NUTSHELL: Typical "higher end" soup and sandwich chain. This place, in my opinion, is a logistical nightmare. LOCATION/PARKING: Just off Scottsdale Rd in Old Scottsdale. Easy in and out parking lot. ORDERING PROCESS: Extremely confusing. There is no clear place to order. At least during our time there, there wasn't. Even though I was standing in line, I was skipped about three times. Descriptions of menu items were lacking. More photos would be nice. They have a "build your own salad" set up (like Subway) but nothing is labeled. There are at least ten different dressings and you just have to point and ask "what is that one? The red one second to the right?" Even a sign would be helpful. Many people were confused. People next to me ordered soup. The staff asked "do you want the topping?" More than once I heard people ask "well what is the topping?" One employee actually praised a customer for "doing a good job for their first time" because "most people have no clue what's going on here when they order." You get those numbered table tents so they can bring your order, but nobody I saw actually used them. They sit on the tray as you travel down the line, requesting food items, your order being built as you go. When you get to the end, your order is complete and they take the table tent. FOOD SELECTIONS: Seemed okay but I am sure that I missed a lot?! VALUE: $10 for a salad and half of a panini. Meh. FINAL VERDICT: Even though the employees were nice and tried their best to help the customers navigate through this restaurant's ordering nightmare, I would absolutely never return. Whoever designed how this place is supposed to function really needs to reevaluate the layout. The whole thing is nonsensical.
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