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  • Middle of the road for me - perhaps a 3.5 I'd go back and probably enjoy it, but it wouldn't be a go-to pick. We came on a Friday night and were seated right away - yay for that! Our server came by quickly to take a drink order, but then took a pretty long time to come back with it. We ordered the Paulie's pie (half sweet and half hot pepper's) and the rib appetizer. The ribs were really good - tender and flavorful - fall off the bone. The pizza was a mixed bag. I really enjoyed my sweet pepper half, except for the crust, which was much too charred (black and crumbly)for my taste. Bummer, cause I like to eat the crust. The boyfriend suffered though. The server should have issued a warning on those hot peppers because my orders-spice-level-8/10-at-a-Thai-place boyfriend thought they were too spicy to eat. He picked them off the last slice, but by then, the damage was done. Which brings me back to the overall service. Our server was very friendly, but clearly a little frazzled. The first round of drinks was slow, so we ordered round 2 when he dropped them. The ribs were served without plates, silver, or napkins (the manager rectified that). Round 2 of drinks also took forever, but he did pick it up with Round 3. About halfway through, we did notice that he had a big family with a ton of kids in the adjoining room that was very high-maintenance and monopolizing his time. I kind of felt back for him after that. The pizza was dropped by a runner, who didn't tell us how to distinguish between the sweet and hot side. Fortunately, we guessed right, as those hot peppers would have ruined my day. At the end of the day, it's a chain and it feels like a chain. I can give then a pass on the service since I saw the reason that happened and I saw the manager trying to help out. But the blackened crust isn't my favorite and I was longing for a few more appetizer choices.
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