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  • Need to give a super grand shout-out to Elyse/Elise Porter. Due to a whole lot of circumstantial problems and a time crunch, our rental price was hiked up by A LOT and we couldn't afford it. We tried for a really long time to contact people and try to figure something out and were really stressed out. A lot of really crucial life/career events were hinging on us being able to make this road trip the next day. She was very thorough in explaining the options we had and the best she could do but ended up giving us a free upgrade because she saw how stressed out we were. I think that's a really hard thing to do when you want to respect company policy but also provide quality customer service. We will for sure be renting with National again and she deserves like a raise or promotion or endless miles with National for the rest of her life. Thank you so much!
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