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  • This location has the worst customer service. I have never been treated so rudely at any panera or paradise bakery. We love this place but we were in shock with the way we were treated. My husband and I sat down to eat dinner... The food was good per usual. Before we were finished eating one of the employees came over and asked to take our plates. It was clear we weren't done but I could tell they may be closing soon so I removed my cookie from my plate and said sure you can take them. Being 9 months pregnant I quickly ate my cookie and my husband and I were ready to go. We went over to the drink fountain machine to fill our to go cups and both machines had been turned off. I looked at the clock and it said 8:03pm. I didn't realize they closed at 8pm but still found it extremely rude as the manager watched us trying to fill up our cups and didn't say anything at all. Might have been a little more considerate for employee to ask us if we would like a refill before they shut off the machines as she was grabbing our plates before we were finished... Or even have the manager say something to us instead of staring at us awkwardly as if he couldn't wait for us to leave. I won't stop going to panera or paradise but it will be a long time before I go back to this location. Very disappointed with the poor customer service and inconsideration from this staff, which obviously trickles down from the leadership.
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