I ordered 2 pizzas one hand tossed the other thin. When my pizza was delivered it was cold and specifically what I asked them not to do to my pizza they did exactly that... My pizza had no sauce and barley any cheese the crust was in comparison to eating a saltine cracker with pepperoni. When I called to voice my distaste I was offered a $10 dollar credit for a $40 order. My family and I consumed 4 slices (one a piece) & was willing to drive the pizza back. Not only was I not offered a full refund or an apology I was told by the manager she could only do a $10 refund when I told her that was unsatisfactory she then went up $5 and said she could do no more. At the least they should've replaced the order at no charge. I now understand why they have only 3 stars out of 8 reviews. Quality and customer satisfaction is lacking and as a franchise store I would expect more from their brand. Lost a customer