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| - Still giving this a 5 star.
Most recently, I bought a step ladder and while at the checkout, Steve noticed that one of the rungs of the ladder was dented. I didn't see this. He took my dented ladder, put a tag on it, and went and got me a good, non-dented ladder. This is employees taking the time to care for their customers. Though I didn't notice it, I'm sure my husband would have noticed and that would have caused me to need to come back and return it.
I've never had a problem with any time I've had to return things here, either. It's very efficient and the personnel at this counter are always nice and professional.
The guys at the gas pump, particularly Manny & Jim, are top notch. They've been there for years and I always appreciate and enjoy seeing them. Since the gas pumps pump gas so quickly, I rarely get much time to chat with either of these gentlemen.
The only suggestion I have is for your cart returns, why don't you make them like WinCo's? Yes, I know your carts are bigger, but WinCo has cart returns that are the most efficient of any store I go to. They have a 2 aisle (not sure what you would call this) return that are opposing. Carts go only 1 direction in one aisle from one end, and then one direction from the opposite end. WinCo has this from main aisle to main aisle so that when Cart Man has to go from Main Parking Aisle 1, he can just easily cross to Main Parking Aisle 2 easily, then to Main Parking Aisle 3. I've seen him do this in a manner of a few minutes go through several Main Parking Aisles.
Currently Costco has such a big cart return area that people just basically throw all the carts in willy nilly. Then the person picking up the carts has to sort through and organize the carts, which takes time and is inefficient. He has to address the carts in each parking aisle separately and can't easily go from one parking aisle to the next easily.
Customers suck in returning carts often, but if you had something similar to WinCo's, yet accommodating your big carts, it would cut down on time gathering carts as it would automatically be organized. What makes WinCo's cart returns better also is there is a swing door thing that only allows carts to go in one way and in that one cart return aisle.
Lowe's and some WalMarts do have the 1 cart return aisle, but that 1 way swing door makes a huge difference in keeping only carts going in one direction facing one direction.
Yes, I also understand you guys have carts with 2 different sizes, and you can accommodate this, too, just another cart return aisle for these. Hope that makes sense as Costco is known for their efficiency. Why not make the cart returns efficient, too? Also, place an area where people who don't want their "boxes" that you guys put stuff in that they can discard there. I see people leave these boxes in the carts and that must be a pain in the butt to remove and gather all the carts together.
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