I went to this salon for the first time last week. Pam did my hair (cut & highlights) and was awesome! I'll be going back to her again for sure. My only complaint...and the reason I only gave it 3 stars is the girls who was working the front desk. She was most unpleasant. If you hate your job that much or don't like people then you should find something else to do. I don't require an insane amount of customer service but a small smile would be nice. I bought a pair of earrings on the way out and it seems as though I ruined her whole night. I honestly hope that she is not working the front desk when I go back in. If I had to deal with her every time mI went there I may never go back.