I have no idea why people like this place, in all seriousness. Yes, the staff is friendly, but that's it. Our dogs were filthy when they returned and they were only there for three days. It looked like they had been out on the streets for weeks.
We frequently board our dogs in Sacramento with no problem. They return a little dirty, but happy and calm. Picking them up from this place was traumatizing. They acted like they had been neglected and were legitimately scared.
We would never board here again and I strongly recommend that you do not board your pets here.