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  • Spencer's Appliances has given us the worst customer service I have ever received! We bought an oven range and Microwave on October 28th from Brian. We have had one burner that has not worked since it was delivered and the microwave door had dents in it. The burner is being fixed as we speak on 11/10. I had to go back into the store 8 days later and ask why we hadn't been contacted yet for the repairs. While I can live with the dents I cannot live with the fact that I went into the store to express my dislike over the stove and the length of time it has taken to get it fixed. We asked to exchange the oven and were told we would have to pay a restocking fee of $500, but yet, it was okay to them that we paid in full for the stove only for it to not fully work. Further, when I asked to exchange it for a different model they said it wouldn't be in for a month but they wanted to pick up the stove we currently have the next day. The manager's (Joe) reasoning was that they had to get it ready for resale and they couldn't do it if it was used. I replied that it has been used for 2 weeks, so what's the difference between 2 and 6 weeks? It has still been used. He flat out said "no, I can't do that." He then asked me if I had another stove I could used in the mean time. Seriously?? Never did he offer to let me have a loaner nor did he have any concern that I was not happy. I checked their website and I didn't see any customer satisfaction guaranteed. I also told them that we still needed to purchase a new refrigerator and dishwasher and that they had now lost our business. It didn't even phase them nor did they think to ask how they could make this right.
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