I strongly believe in customer service. I wish it wasnt dead. I came into the store shortly after 9 PM. I get that the posted door sign says closed at 9 PM - but when the store has more than 15 customers in there and the employees are clearly still servicing customers, I would think 1 more wouldn't be so bad. What's serving 1 more guest while the doors are still open? Turning me away, a paying customer, seems like a poor choice in customer service.
I will not be coming back. I was ready to purchase, now I will be moving on.