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| - This experience at Essence in Arcadia was not what we thought it would be and we were very disappointed with our meals and the service. We are in town from Las Vegas for work and originally from Chicago. We went to Essance Bakery (Arcadia Location), because I saw this restaurant/bakery and the chef featured on the local news and I couldn't wait to go and try the napoleon with fruit that was featured as the special of the month, the brunch special, other pastries, the macaroons, and the strawberry rhubarb jam. We went for a late breakfast (almost lunch time), they were out of the featured dessert, which was disappointing, but it happens so I figured we would come back another day to one of the two locations to try the Napoleon and to pick up the other items. I ordered the brunch special, which comes with peppered bacon and I was asked how I wanted the bacon cooked and my fiancé ordered the egg, bacon breakfast sandwich and an orange juice. When our food was brought to the table there was no bacon, so I asked for my bacon. The server said "okay", but never brought it, so I just ate my pancakes. My fiancés egg, bacon breakfast sandwich was cold and the egg part, cold, cold, but he ate it. We were so hungry and had already waited a while for our food. The restaurant was not very busy, the server was not busy, so why no bacon ever came and why the sandwich was cold we don't understand. At the end of meal we let another server know about the bacon and cold sandwich and for $30 this meal was not worth it and we were disappointed. The server brought out a manager and we were told we could get a coupon for a free meal next time, or free croissants, but with our experience and that we are going back home early next week, we are not so sure we would come back, free croissants don't fix anything, so we were told would get credit ($3) for the bacon and not too much of an apology, and no real explanation or anything. I advised please just let the owners know, so this can be corrected. To get our little $3 credit we would have to wait behind a line of customers, since only one register was open so we just left, since it's not worth the $3. I am sure the pastries are good and they look amazing. I have tried pastries all over the u.s. and Europe and was really looking forward to this visit and another one to pick up pastries before we go back home, but the food and service today ruined it. Maybe Essence should just stay with pastries and breads or hire better staff if cooking and serving what is to be fresh, good quality and bit pricey for the quantity food.
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