I had a simple question about my bill. I told the person at the counter. He took my information and went behind the closed doors. I assumed he was getting my account details so I waited. 25 minutes later no sign of him. I went back to the counter and was told I was 3rd on the list. No one had bothered to mention this before. Because I had to meet someone, I left. Later I went to another Verizon store and got my answer in two minutes.
Verizon being a high end provider should not allow their stores to require long waits from customers for service.